How to fix the error – User profile was not loaded correctly?

It is often noticed that upon trying log into your user profile you are unable to do so and certain errors are displayed on the computer screen. Does your computer Windows upon loading or logon displays the error “The User Profile Service failed the logon. User profile cannot be loaded or User profile was not loaded correctly? The probable reason behind the problem is that your current user’s profile has been accidentally deleted or renamed from the system or have got corrupted. Follow this tutorial to fix the issue.

user profile not loaded correctly

The possible reason behind the error may be an unknown issue with the user profile entering into a backup state occurred or corrupted user profile or due to other running programs. To fix the loading problem with your user profile, follow the steps below.

Fix the User Account Profile using Security Identifier (SID) on Windows7

A user profile that is manually deleted does not remove the security identifier (SID) from the profile list in the registry. Since the SID is present, Windows 7 can try to load the profile by using the ProfileImagePath that points to a nonexistent path. Therefore, the profile cannot be loaded.

Before starting to fix the issue make sure you are logged in as administrator.

  • Go to Start > All Programs > Accessories > Command Prompt > type regedit or you can directly open Registry Editor by typing regedit in the search box.
  • When prompted by UAC click on Yes.
  • In Registry Editor, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
  • In the left pane, click on a S-1-5 (SID) key with a long number. To the right pane of the selected S-1-5 (SID) key, look at the Data value of ProfileImagePath to see if it is the user account with the error.

regedit profile list

  • In case you have Two S-1-5 (SID) keys with the Same Long Numbers, then right click on the first S-1-5 folder (SID key) that does not have .bak at the end of the numbers and click Rename. Add .bk to the end of the numbers. In the left pane, right click on the second S-1-5 folder (SID key) with .bak at the end of the numbers and click Rename.
  • Remove only .bak from the end of the numbers and press Enter.
  • Now return back and Rename the first one with .bk to .bak now at the end of the numbers and press Enter.
  • If you have Only One S-1-5 (SID) key with .bak, then in the left pane right click on the S-1-5 folder (SID key) with .bak at the end of the numbers and click Rename.
  • Remove only .bak at the end of the numbers and press Enter.
  • In the right pane of the S-1-5 folder without .bak now, right click on RefCount and click on Modify. If you do not have RefCount, then right click on a empty space in the right pane and click New and DWORD (32 bit) Value, then type RefCount and press Enter. This value for this entry will reset and return back to the original value after you have restarted the computer and logged on to the account. Type 0 and click on OK.
  • In the right pane of the one without .bak now, right click on State and click on Modify. This value for this entry will reset and return back to the original value after you have restarted the computer and logged on to the account. Type 0 and click on OK.
  • Close the Registry Editor, and restart the computer.

Upon restart you can log on to the user account now without getting this error anymore. If the error still persists, then try doing a system restore at boot using a restore point dated before you got this error. You can also create a new user account if the data stored previously is no more needed.

Always try to keep a system restore point before starting with the fix instructions, in case you make a mistake you can easily restore your system to a previous version. Windows 7 might not read your user profile correctly, if any other program is running on your computer while you try to log on, then try restarting your computer and logging on with your user account again to resolve the issue.

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