The USB 2.0 Ports are not working on Alienware Laptop – How to fix it?

Is your Alienware Laptop USB 2.0 port not functioning? The most common reason for non functioning of the USB port is the absence of driver. Alienware Laptop comes with USB 2.0 port which enables the external devices like music players, mic, etc. to interact with the device. As convenient as USB 2.0 technology is, it can also cause electronics devices to experience problems when interacting with each other. The basic reason behind non-functioning of the USB are discussed below. Fix the issue by following the tutorial.

Alienware laptop

Absence of Drivers

To drive any type of external device the most essential part is the software programs which enables the smooth functioning of the hardware. The problem regarding USB 2.0 port that you encounter is associated with the installation or absence of software programs known as drivers. Drivers are needed for a laptop, such as an Alienware device, to interact properly with an attached USB device. Without these drivers, the device and computer are incapable of interacting with each other and can make it appear as if the computer’s USB 2.0 ports are not working properly.

The drivers are loaded on a CD that accompanies the connective device. You have to insert the CD into the computer’s optical drive and follow the onscreen instructions to install the driver. If you do not have the CD, check the manufacturer’s websites to see if the drivers are available for download. If it’s available then download it and install it on the system and ensure whether your port is working properly or not.

Power Management Settings

Sometimes when you connect an external device such as mouse or music player, the computer fails to recognize the device. This problem can be caused by improper power management settings. You can fix this type of problem by typing “Device Manager” into the Windows search field that appears after clicking on the “Start” button and then choosing the “Device Manager” menu item or by a right click on “My Computer” and click on the “Manage” and select “Device manager” under the computer Management window.

Double-click the “Universal Serial Bus Controllers” option, from which a list of USB related items appears. At the bottom of the list is a series of USB options labeled “USB Root Hub.” Double-click on each of these list items individually and choose the “Power Management” tab that appears. On this tab, make sure the box in front of “Allow the computer to turn off this device to save power” is not checked. This will enable the external device to interact with the computer or laptop.

manage computer usb root hub

Defective Ports

A faulty or defective USB 2.0 port and its wiring can cause your Alienware laptop computer’s USB port to become non-responsive. These types of problems involve the port and the wiring that leads to the computer’s internal components, such as the processor or hard drive. While the only way to fix this type of problem is to have the computer repaired. You can ascertain whether the port is working properly or not by plugging in another USB device to see if it operates properly. If the substitute USB device works properly, you now know the problem lies with the attached device. If the substitute device does not work properly, the problem is likely related to the computer’s USB port. Repair or replace the defective port on your laptop.

Cable Damage

A damaged USB cable may be the cause of non-functioning of the USB 2.0 ports. Check for USB cable damage by inspecting the areas where the wire and connector meet. If there is evidence of damage, you need to replace the cable as it’s the only solution to the problem. USB cables are inexpensive and available from most electronics retailers.

After trying all the above mentioned procedures, you will be able to fix the problem on your Alienware Laptop and assure a proper functioning of the laptop.

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